Defective products: On most products, we will accept returns of defective product for replacement for up to 60 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us by phone for an RA #). Also, customer pays for the return shipping. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.
Exchanges: We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Also, customer pays for the return shipping. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. All exchanges require a return authorization number (contact us for an RA #).
Returns: We will accept product back for a refund within 30 days after the date of the invoice with a 30% restocking fee. Also, customer pays for all shipping. Please note that this does not apply to all of our products. Certain items can not be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. All returns require a return authorization number (contact us by phone for an RA #).
Shipping:
We ship by UPS within the contiguous USA. Most in stock products ship by ground within the week as one shipment. Occasnionally, an item is discontinued by one of our suppliers and we will refund you for that item. To hold down cost we do not insure merchandise against theft, damage, and shipping company errors. If a discontinued item makes up more than 75% of your order we reserve the right to cancel the entire order. You will be notified after placing your order of out of stock items. Out of stock items will be shipped within 30 days unless a refund is requested. After 30 days all backorders will be cancelled and your credit card refunded. We reserve the right to substitute comparable in terms of cost and content if items are out of stock with the intent of minimizing the inconvenience of delaying your order. It is very important that we receive a complete and accurate address for orders. Because UPS charges us a $5.00 fee for an incomplete or wrong address shipped by ground and a $10.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We will charge an address correction fee if your information submitted is inaccurate. If you are assessed an address correction fee it will be charged to your credit card and we will e-mail you a copy for your records.
Terms of use statement:
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